{"id":347,"date":"2016-08-23T06:44:55","date_gmt":"2016-08-23T06:44:55","guid":{"rendered":"http:\/\/demo.uix.store\/sober\/?page_id=347"},"modified":"2020-05-29T14:09:08","modified_gmt":"2020-05-29T06:09:08","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.ishopdea.com\/zh\/faqs\/","title":{"rendered":"\u5e38\u898b\u554f\u984c"},"content":{"rendered":"
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow long does it take for my order to reach me?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>The exact transit time depends on weather conditions, manpower allocation and other factors. We do our best to process orders as quickly as possible , 3-5 working days normally.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow is my order shipped?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>After processing your order, the package will be delivered door to door to the shipping address you have input.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhich countries do you ship to?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>We ship to door to door in Hong Kong. Extra delivery fee will be charged for overseas shipping depends on location.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat are your delivery charges?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>We offer free shipping to orders above HKD280. A flat rate of HKD30 will be charged for orders below HKD280.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow do I track my orders?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>An email message with a shipping order number will be sent to you upon success submission of order. You can track the order here<\/a>.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tI would like to change my order. What should I do?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Orders that are paid cannot be modified or cancelled, unless there are missing, wrong or defective items after the reception of the products.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat if there are missing, wrong or defective items when I receive my order?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Please keep the original packaging and receipts, and contact us through WhatsApp (+852 6998 6047) within three days after receiving the products to arrange an exchange. Please note that used and opened items cannot be refunded or exchanged. The online customer service operates 9:30 am – 6:30 from Monday to Friday (excluding public holidays).<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tIs there a minimum order value?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>There is no minimum order value but a flat rate of HKD30 shipping fee will be charged for orders below HKD280.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat payment methods are accepted?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>We accept Direct Bank Transfer, PayMe and PayPal, subject to proper authorization.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow do I create an account?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Click the button up on the left and click \u201cLogin\u201d on mobile or click the login icon on the top right corner on desktop. You can create an account by clicking on the \u201cRegister\u201d page.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow do I change my email?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>You can change your email on the \u201cMy Account\u201d page.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow do I change my password?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>You can change your password on the \u201cMy Account\u201d page.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat should I do if I forget my password?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Go to the login page and click \u201cLost your password?\u201d. Enter your username or email and click \u201cReset password\u201d. You will receive a link to create a new password via email.<\/div>\n\t\t\t<\/div><\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"Question How long…","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-347","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - ishopdea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ishopdea.com\/zh\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - ishopdea\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ishopdea.com\/zh\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"ishopdea\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-29T06:09:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9810\u8a08\u95b1\u8b80\u6642\u9593\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 \u5206\u9418\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ishopdea.com\/faqs\/\",\"url\":\"https:\/\/www.ishopdea.com\/faqs\/\",\"name\":\"FAQs - 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