Payment method:

We accept PayMe and PayPal, subject to proper authorization. All payments are settled in HKD.

Delivery service:

1. ishopdea offers free shipping to e-Locker for orders above HKD400, a flat rate of HKD50 will be charged for orders below HKD400; free shipping door to door for orders above HKD1000, HKD100 will be charged for orders below HKD1000.

(Free delivery will be offered for buying Pulpage Bamboo Tissue in Original Box.)

2. After processing your order, the package will be delivered to the Alfred pickup point chosen by you during checkout. It is open 24/7. You can see the list of pickup points here.

3. An email message with a shipping order number will be sent to you upon success submission of order. You can track the order here.

4. The exact shipping time depends on weather conditions, manpower allocation and other factors. We do our best to process orders as quickly as possible, 3-5 working days normally.

5. ishopdea reserves the right to amend the above terms and conditions at any time without prior notice. In case of any disputes, the final decision of ishopdea will prevail.

6. For enquiries about online ordering and delivery services, please contact ishopdea through WhatsApp at +852 6998 6047. The online customer service operates 9:30 am – 6:30 from Monday to Friday (excluding public holidays).

Return refund policy:

1. Orders that are paid cannot be modified or cancelled, unless there are missing, wrong or defective items after the reception of the products.

2. In case of missing, wrong or defective items, please keep the original packaging and receipts, and contact ishopdea through WhatsApp (+852 6998 6047) within three working days after receiving the products to arrange an exchange. The online customer service operates 9:30 am – 6:30 from Monday to Friday (excluding public holidays).

3. Goods that have been opened, used or damaged for personal reasons cannot be returned.

4. Only one return can be made for one order for non-human damage.